Cancellation & Refund Policy

Last updated 26 September 2026

Cancelling a membership: You can cancel any membership yourself from the Membership page of your portal, or by asking at the front desk. Cancellation takes effect immediately.
Before your start date: full refund: If you cancel a membership before its start date (for example a renewal that is queued to begin after your current one ends), the full amount you paid is refunded.
After your start date: Once a membership has started, cancelling ends your access that day and is not refunded automatically. If you have a medical reason or another special circumstance, write to us and the gym will consider a partial refund case by case.
How refunds are paid: Refunds for online payments go back to the original payment method through Razorpay and normally reach you within 5–7 working days of being issued. Refunds for payments made at the desk are paid back at the desk.
Failed or duplicate payments: If money leaves your account but the payment fails, or you are charged twice for the same membership, Razorpay returns the amount to your original payment method automatically, usually within 5–7 working days. If it does not arrive, contact us with your payment reference.
Freezing instead: If you only need a short break, you can freeze your membership for up to five days instead of cancelling. Your expiry date moves out by the days you freeze.
Contact: For any refund question: +91 9823011333 · hello@27brickhouse.com